Return Policy

While we always do our very best to provide gorgeous products that you and your plants will love, we want you to be happy with every purchase you make with The Potted Jungle. If you are not completely satisfied with your order, please reach out to us at hello@thepottedjungleshop.com within 5 days of receiving your order and we will be happy to return your items for a full refund. 

We ask that all items be returned within 12 days of receiving your order. Returns must be properly packed and we recommend shipping all items back in the original packaging. In order for us to process your return, all items must be unused and in original condition. 

Unfortunately, we cannot refund shipping fees and the customer is responsible for all re-shipping fees associated with sending the product back to us. Once we receive your return, we will begin to process to return and refund your original form of payment within 5 business days.

​All sale items are final and non-refundable.